5 Questions To Ask A Towing Company

When you're stuck on the side of the road, the last thing you want is to be left in the dark about who's coming to the rescue. That's why knowing the right questions to ask a towing company is crucial.

Whether you're dealing with a breakdown, an accident or any other roadside mishap, the towing company you choose plays a crucial role in getting you and your vehicle to safety. In this blog, we'll explore the five questions to ask a towing company before entrusting them with your vehicle.

Different towing companies have varying capabilities when it comes to the types of vehicles they can handle. Whether you're driving a compact car, a luxury sedan or a heavy-duty truck, it's essential to confirm that the towing service you're considering has the right equipment for your vehicle.



This adaptability showcases their technical prowess and their commitment to meeting the varied needs of their customers. By verifying this capability upfront, you can rest assured that your vehicle is in capable hands, regardless of its type.

Towing professionals take appropriate steps and measures to ensure your vehicle arrives at its destination without a scratch. Understanding these procedures will give you peace of mind. Here’s what you should expect from a reputable towing company:

Before any towing operation, a thorough inspection of your vehicle is necessary to identify the best towing method and prevent any potential damage.

The use of up-to-date, well-maintained towing equipment is crucial for the safe handling and transportation of your vehicle.

The expertise of the towing team plays a significant role in ensuring your vehicle is towed safely. It's important to know that the team handling your car is trained and experienced.

Understanding the cost involved in towing services is important to avoid any surprises when the bill arrives. Here's what you should look out for:

• Base Fee: The initial cost for towing services, usually determined by distance or type of vehicle.
• After-Hours Charges: Additional fees for services rendered outside of standard business hours.
• Special Equipment Surcharge: Extra costs for any special equipment required to tow your vehicle safely.

When you're stranded, every minute counts. A towing company's response time can significantly impact your roadside experience. It's reassuring to know that help will arrive promptly, reducing the time you spend waiting in potentially unsafe conditions.



A towing company's ability to respond swiftly is often underpinned by its logistical setup and operational readiness. This includes having a well-coordinated dispatch system, strategically located tow trucks and drivers who are knowledgeable about the local area's road network. Such a setup ensures the nearest available tow truck can reach you in the shortest possible time, thereby reducing wait times significantly. Choosing a towing company with a proven track record of rapid response can make all the difference in turning a potentially hazardous situation into a manageable one.

Asking about additional services beyond towing is a step towards ensuring comprehensive support in times of need. This question opens the door to understanding the full scope of assistance a towing company can provide beyond the basic expectation of vehicle relocation.

Many towing companies go beyond just towing; they offer a range of services to get you back on the road as quickly as possible, such as tyre changes, jump-starts and lockout services.

Knowing that you can count on towing professionals at any hour of the day or night provides reassurance during unexpected roadside emergencies.

If you ever find yourself in need of towing services, remember to ask these critical questions. At Trade & General Towing, our team is equipped to handle a wide range of vehicles and we're committed to providing prompt service to get you back on the road safely. Reach out today for all your towing needs in Newcastle!